With all the changes in the political scene and overseas customer interest we have to make the very most of all our business connections and activities. This is a critical time for everyone. We need to thoroughly understand our customer, their needs, their aspirations. When dealing on a one to one basis, this is an easier task in some respects as a relationship is built up over the weeks and months. The customer will make that initial enquiry and the seller/business will or should make great efforts to ensure every aspect of that enquiry is responded to. Additional information may need to be sought and provided later. Ensuring the customer is informed at every stage of their enquiry or tender period, what stage they are at is imperative. Web based informatin service and business marketing has never been more necessary than in todays cut and thrust world.